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Terms of Service – BidCraft.io (B2B)

Terms governing the provision of BidCraft.io in a SaaS model (B2B)

Version: 1.1

Service Provider

Interactive Workspace Sp. z o.o.
registered office: Wiry (62-051), ul. Malwowa 1/1, Poland
entered in the register of entrepreneurs of the National Court Register (KRS) under number 0000966994
VAT ID: PL7792538278  |  REGON: 52177115100000
Share capital: PLN 20,000

§1. General provisions

  1. These Terms define the rules for the provision of the BidCraft.io Service electronically in a SaaS model to B2B Customers.
  2. The Service is intended solely for business customers.
  3. The Agreement is concluded by registering for the Service and confirming acceptance of these Terms (checkbox). The parties agree that acceptance in this form satisfies the requirements for written form.
  4. BidCraft.io is available free of charge under the free plan, subject to defined resource limits. Additional services — such as increased storage or custom configurations — may be subject to a fee agreed individually with the Provider.

§2. Definitions

  1. Provider – Interactive Workspace Sp. z o.o., registered office: Wiry (62-051), ul. Malwowa 1/1, Poland, KRS 0000966994, VAT ID: PL7792538278, REGON: 52177115100000.
  2. Customer – a business customer concluding the Agreement and using the Service.
  3. User – a person authorised by the Customer to use the Service.
  4. Service – the BidCraft.io application provided over the Internet, including modules and updates.
  5. Customer Data – data entered, imported or generated in the Service, including potentially personal data.
  6. OVH – infrastructure provider (hosting/servers) used to provide the Service.
  7. Free Plan – access to the full functionality of the Service at no monthly charge, within the defined resource Limits.
  8. Additional Services – paid options beyond the free plan: increased storage, custom configurations, or other elements agreed individually.
  9. Limits – resource parameters assigned to the plan (file storage, database size, etc.).
  10. Panel – the part of the Service used to manage the account/instance.

§3. Scope of the Service

  1. The Provider grants the Customer free access to the full functionality of the Service under the free plan, subject to resource Limits (file storage: 5 GB, database size: 64 MB per instance).
  2. The Customer may order Additional Services (e.g. increased storage, custom configuration), which are subject to a separate fee agreed individually with the Provider.
  3. The Provider may develop the Service, add or remove features, and change the interface and operation of modules, subject to §10.
  4. The Provider may offer data export and other technical tools to support the Customer's use of the Service.

§4. Nature of the Service – early access

  1. The Customer acknowledges that the Service may be in an early stage of development, which may result in: (a) defects, (b) changes to functionality and views, (c) temporary unavailability of some features, (d) incorrect or incomplete display of data.
  2. The Provider fixes defects and develops the Service progressively but does not guarantee fault-free operation at every stage.

§5. Customer Data, confidentiality and support access

  1. Customer Data is confidential. The Provider does not use Customer Data for purposes other than providing the Service, maintenance, security and support.
  2. The Provider does not review Customer Data for substantive purposes.
  3. The Provider may obtain support access to logs and/or the database only where necessary for: (a) diagnosing and resolving reported issues, (b) restoring the Service, (c) security (e.g. incident response).
  4. Access is generally performed upon the Customer's request; in emergency situations the Customer is informed without undue delay.
  5. Data processing details are set out in the DPA (Data Processing Agreement).

§6. Customer responsibility for backups and data verification

  1. The Customer is responsible for the accuracy, completeness and lawfulness of data entered and for User permissions.
  2. The Customer shall verify data before using it for business purposes (offers, reports, settlements).
  3. Backups of Customer Data are the Customer's responsibility unless otherwise agreed in writing (separate service/SLA).
  4. During development/updates, data may require correction by the Customer (e.g. configuration, imports). The Customer accepts this.

§7. OVH and third-party providers

  1. The Customer acknowledges that the Service is hosted on infrastructure provided by OVHcloud (OVH).
  2. The Provider may use additional third-party providers where necessary to provide the Service (e.g. monitoring). Changes to subprocessors are governed by the DPA and §10.

§8. Fees for Additional Services

  1. Use of the Service under the free plan is free of charge and requires no monthly payments.
  2. Additional Services (e.g. increased storage, custom configuration) are subject to a fee and are billed on the basis of individual arrangements between the parties.
  3. For Additional Services the Provider issues a VAT invoice for the details provided by the Customer.
  4. Payment is due within 7 days of the invoice date (unless otherwise agreed).
  5. Late payment beyond 7 days entitles the Provider to suspend access to the ordered Additional Services until arrears are paid.
  6. The Provider may charge statutory interest on late payment for Additional Services.

§9. Free plan limits and Additional Services

  1. The free plan includes: 5 GB file storage and 64 MB database per instance.
  2. If Limits are exceeded or usage is above standard, the Provider may: (a) propose paid increases to resource limits, (b) propose a paid custom configuration, (c) temporarily restrict functionality to within the free plan Limits.
  3. The Provider may change the scope of the free plan or the terms of Additional Services for important reasons (e.g. infrastructure cost increases, Service development). Changes will be communicated at least 30 days in advance.
  4. If the Customer does not accept changes, they may terminate the Agreement under §11.

§10. Changes to the Service and Terms

  1. The Provider may update the Service and Terms for important reasons (security, development, law, costs).
  2. Changes to the Terms will be communicated at least 14 days in advance, unless required by law or necessary for security.
  3. Continued use of the Service after changes take effect constitutes acceptance. The Customer may terminate the Agreement if they do not accept.

§11. Term and termination

  1. The Agreement is concluded for an indefinite period.
  2. Either party may terminate with 1 month's notice.
  3. Termination shall be in written form (e.g. email).
  4. Cancellation of an Additional Service does not result in a refund for the period during which that service was available.
  5. If the Customer shows no activity in the Service for a period exceeding 2 months, the Provider is entitled to cancel the Customer's instance and permanently delete all Customer Data without creating backups. The Provider will notify the Customer of the planned deletion at least 14 days in advance to the email address provided at registration. Failure to respond within that period constitutes acceptance of the data deletion.

§12. Liability

  1. The Service is provided "as is / as available" to the extent permitted by law, especially during early access.
  2. The Provider is not liable for: (a) lack of backups and consequences of data loss on the Customer's side, (b) errors resulting from data entered by the Customer/Users, (c) reliance on unverified data, (d) failures due to third parties (ISPs, OVH, force majeure).
  3. The Provider's liability for Additional Services is limited (where permitted by law) to the sum of fees paid by the Customer in the 3 months preceding the event.
  4. The Provider is not liable for lost profits.

§13. Final provisions

  1. Polish law applies.
  2. Disputes shall be resolved by the courts having jurisdiction over the Provider's registered seat (where permitted by law).
  3. The Terms are published at https://bidcraft.io/regulamin_en.php and form the Agreement.
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